In today’s world of social networks and interactive media, the opportunities to engage your customer go far beyond selling and delivering your products and services. When you don’t take advantage of these opportunities, you aren’t getting the most out of your customers nor are they getting the most out of you. Gallup’s John Fleming and Jim Asplund found that an … Read More
4 Core Reasons Your Employees Hate Their Jobs—and How to Fix Them
It’s sadly become the norm in the U.S. to hate your job. We complain about working too much, yet we don’t seem to spend enough time doing something about it. Today’s reality is that we need to focus on attracting and engaging employees over merely “keeping them around.” Businesses need to learn how to appeal to the growing number of … Read More
5 Ways to Make the Most of Cross-Cultural Teams
When participating in a global economy (and who isn’t these days?), cross-cultural team building is a must. As stated well in this article from The Academic Executive Brief, “Newly emerging cultural contexts in an increasingly globalized world require deeper consideration of the interaction of cross-cultural competency models.” To put it bluntly, if you’re managing a team with multiple cultures present … Read More
5 Ways to Engage Your Team
It’s the middle of a workday—do you know if your team members are engaged? According to the Gallup organization’s State of the American Workplace: 2010-2012 report, “70% of U.S. workers are not engaged at work.” Engagement is not the same as being happy or satisfied at work, although it is related. Engagement really gets into whether employees have well-defined roles, … Read More
5 Ways to Create an Employee-Empowered Culture
We’ve been working under the traditional business hierarchy for so long that it can feel fixed, especially in large companies. Most of us know there’s a better way. Company leaders want autonomous employees and employees want autonomy, but this type of culture seems to elude many while only a few have mastered the art. The truth is that a culture … Read More