Comments on: I’ve joined Avvenu http://www.richardfrench.net/2006/04/30/ive-joined-avvenu/ Wed, 02 Mar 2011 23:16:27 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Herschel Weintraub http://www.richardfrench.net/2006/04/30/ive-joined-avvenu/comment-page-1/#comment-15437 Herschel Weintraub Sun, 08 Jun 2008 00:26:05 +0000 http://www.richardfrench.net/?p=5116#comment-15437 Hello Richard- I have been an Avvenu customer for several years. After the Nokia acquisition (specifically in Feb or Mar of this year) my "Anytime Access" began to fail. No files are being uploaded or stored on your servers. I have contacted customer support on numerous occasions over the past 4 months and have had no satisfaction. For the past several months, I have not even received a reply. Initially I was told to reinstall the software (by the way, nothing was changed on my PC prior to the service failing) - I did that and recreated my list of files to be uploaded. Still no success. The next time I contacted support they said to reinstall and recreate the list. I told them that I had already done that and nothing happened. They then told me that there would be a patch shortly and refunded 1 month's service fees. Subsequent to that, I have not received any responses to my numerous support requests. All that I can assume is that under Nokia, there is no customer service, no support, and that nobody at Avvenu cares anything about making the service work. I am tired of contacting support and tired of complaining and will look for another service. I had asked for a refund several months ago and got $3.99 back (one month). I will now contact my credit card company and reverse the charge, since I have paid for a service that I have not received and Avvenu has made no attempt to correct whatever the problem is. I will wait several days to see if you or someone on the executive team responds... then I will contact my credit card company. Herschel Weintraub e-mail provided on form Hello Richard-
I have been an Avvenu customer for several years. After the Nokia acquisition (specifically in Feb or Mar of this year) my “Anytime Access” began to fail. No files are being uploaded or stored on your servers. I have contacted customer support on numerous occasions over the past 4 months and have had no satisfaction. For the past several months, I have not even received a reply. Initially I was told to reinstall the software (by the way, nothing was changed on my PC prior to the service failing) – I did that and recreated my list of files to be uploaded. Still no success. The next time I contacted support they said to reinstall and recreate the list. I told them that I had already done that and nothing happened. They then told me that there would be a patch shortly and refunded 1 month’s service fees. Subsequent to that, I have not received any responses to my numerous support requests. All that I can assume is that under Nokia, there is no customer service, no support, and that nobody at Avvenu cares anything about making the service work. I am tired of contacting support and tired of complaining and will look for another service. I had asked for a refund several months ago and got $3.99 back (one month). I will now contact my credit card company and reverse the charge, since I have paid for a service that I have not received and Avvenu has made no attempt to correct whatever the problem is. I will wait several days to see if you or someone on the executive team responds… then I will contact my credit card company.
Herschel Weintraub
e-mail provided on form

]]> By: Avvenu » Blog Archive » I've redefined "shortly" to mean 5 months http://www.richardfrench.net/2006/04/30/ive-joined-avvenu/comment-page-1/#comment-10195 Avvenu » Blog Archive » I've redefined "shortly" to mean 5 months Sat, 08 Dec 2007 01:46:01 +0000 http://www.richardfrench.net/?p=5116#comment-10195 [...] is the first paragraph of an article I posted on my personal blog when I joined Avvenu in late April. Two weeks ago I joined Avvenu, Inc. as CEO. We’ll start a [...] [...] is the first paragraph of an article I posted on my personal blog when I joined Avvenu in late April. Two weeks ago I joined Avvenu, Inc. as CEO. We’ll start a [...]

]]> By: Artashes http://www.richardfrench.net/2006/04/30/ive-joined-avvenu/comment-page-1/#comment-1609 Artashes Thu, 21 Sep 2006 23:56:24 +0000 http://www.richardfrench.net/?p=5116#comment-1609 Congratulations on the role of Avvenu's new CEO, Mr. French. I read through the press release (an impressive bio!) and you are certainly a great match (except that you probably won't be making Avvenu "open" anytime soon. *smile*). Anyway, I just wanted to drop a note and meet the man in charge. I came across Avvenu a few weeks ago when searching for MyWebExPC substitute (what a disappointing field that is - just a couple of reliable and reasonably priced solutions!), and Avvenu came to rescue. Imagine that! I do, however, wish that Avvenu launches competitive remote PC browsing (not just access to files) since I do need to stay connected to my email correspondence. Is there anything of similar nature in the works? All the best running the show. Artashes Congratulations on the role of Avvenu’s new CEO, Mr. French. I read through the press release (an impressive bio!) and you are certainly a great match (except that you probably won’t be making Avvenu “open” anytime soon. *smile*).

Anyway, I just wanted to drop a note and meet the man in charge. I came across Avvenu a few weeks ago when searching for MyWebExPC substitute (what a disappointing field that is – just a couple of reliable and reasonably priced solutions!), and Avvenu came to rescue. Imagine that! I do, however, wish that Avvenu launches competitive remote PC browsing (not just access to files) since I do need to stay connected to my email correspondence. Is there anything of similar nature in the works?

All the best running the show.
Artashes

]]> By: Richard http://www.richardfrench.net/2006/04/30/ive-joined-avvenu/comment-page-1/#comment-1367 Richard Sun, 27 Aug 2006 17:33:50 +0000 http://www.richardfrench.net/?p=5116#comment-1367 We are considering both a Linux and Mac port of the agent. Will let you know when its on our roadmap. We are considering both a Linux and Mac port of the agent. Will let you know when its on our roadmap.

]]> By: Jim Anema http://www.richardfrench.net/2006/04/30/ive-joined-avvenu/comment-page-1/#comment-792 Jim Anema Tue, 27 Jun 2006 14:51:32 +0000 http://www.richardfrench.net/?p=5116#comment-792 Avvenu is a great product. How about opening it up to Linux as well? Avvenu is a great product. How about opening it up to Linux as well?

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