http://www.richardfrench.net Fri, 21 Nov 2008 00:51:04 +0000 http://wordpress.org/?v=2.2 http://www.richardfrench.net/2006/04/30/ive-joined-avvenu/#comment-15437 Herschel Weintraub Sun, 08 Jun 2008 00:26:05 +0000 http://www.richardfrench.net/2006/04/30/ive-joined-avvenu/#comment-15437 Hello Richard- I have been an Avvenu customer for several years. After the Nokia acquisition (specifically in Feb or Mar of this year) my "Anytime Access" began to fail. No files are being uploaded or stored on your servers. I have contacted customer support on numerous occasions over the past 4 months and have had no satisfaction. For the past several months, I have not even received a reply. Initially I was told to reinstall the software (by the way, nothing was changed on my PC prior to the service failing) - I did that and recreated my list of files to be uploaded. Still no success. The next time I contacted support they said to reinstall and recreate the list. I told them that I had already done that and nothing happened. They then told me that there would be a patch shortly and refunded 1 month's service fees. Subsequent to that, I have not received any responses to my numerous support requests. All that I can assume is that under Nokia, there is no customer service, no support, and that nobody at Avvenu cares anything about making the service work. I am tired of contacting support and tired of complaining and will look for another service. I had asked for a refund several months ago and got $3.99 back (one month). I will now contact my credit card company and reverse the charge, since I have paid for a service that I have not received and Avvenu has made no attempt to correct whatever the problem is. I will wait several days to see if you or someone on the executive team responds... then I will contact my credit card company. Herschel Weintraub e-mail provided on form Hello Richard-
I have been an Avvenu customer for several years. After the Nokia acquisition (specifically in Feb or Mar of this year) my “Anytime Access” began to fail. No files are being uploaded or stored on your servers. I have contacted customer support on numerous occasions over the past 4 months and have had no satisfaction. For the past several months, I have not even received a reply. Initially I was told to reinstall the software (by the way, nothing was changed on my PC prior to the service failing) - I did that and recreated my list of files to be uploaded. Still no success. The next time I contacted support they said to reinstall and recreate the list. I told them that I had already done that and nothing happened. They then told me that there would be a patch shortly and refunded 1 month’s service fees. Subsequent to that, I have not received any responses to my numerous support requests. All that I can assume is that under Nokia, there is no customer service, no support, and that nobody at Avvenu cares anything about making the service work. I am tired of contacting support and tired of complaining and will look for another service. I had asked for a refund several months ago and got $3.99 back (one month). I will now contact my credit card company and reverse the charge, since I have paid for a service that I have not received and Avvenu has made no attempt to correct whatever the problem is. I will wait several days to see if you or someone on the executive team responds… then I will contact my credit card company.
Herschel Weintraub
e-mail provided on form

]]> http://www.richardfrench.net/2008/03/24/2008-mobile-rules/#comment-13218 » 2008 Mobile Rules Mon, 24 Mar 2008 07:55:59 +0000 http://www.richardfrench.net/2008/03/24/2008-mobile-rules/#comment-13218 [...] Techzter.com - Processing Tech headlines daily to give you what you want wrote an interesting post today onHere’s a quick excerpt2008 Mobile Rules Written by: Richard on March 24th, 2008 0 comments » Posted in: Nokia Last week, the 2008 Mobile Rules dinner celebrating the finalists in 6 different categories, was held at the San Jose City Hall. The event was sponsored by Nokia, Finnode, several VC firms and other well known mobile companies. There were some great companies and new ideas among the 50+ finalists. Categories included Multiplayer & connected games mobile applications, Multimedia mobile a [...] […] Techzter.com - Processing Tech headlines daily to give you what you want wrote an interesting post today onHere’s a quick excerpt2008 Mobile Rules Written by: Richard on March 24th, 2008 0 comments » Posted in: Nokia Last week, the 2008 Mobile Rules dinner celebrating the finalists in 6 different categories, was held at the San Jose City Hall. The event was sponsored by Nokia, Finnode, several VC firms and other well known mobile companies. There were some great companies and new ideas among the 50+ finalists. Categories included Multiplayer & connected games mobile applications, Multimedia mobile a […]

]]> http://www.richardfrench.net/2008/02/27/for-the-love-of-gaming/#comment-12542 For the Love of Gaming Thu, 28 Feb 2008 04:12:52 +0000 http://www.richardfrench.net/2008/02/27/for-the-love-of-gaming/#comment-12542 [...] Read the rest of this great post here [...] […] Read the rest of this great post here […]

]]> http://www.richardfrench.net/2008/02/06/ive-joined-nokia/#comment-12070 Grant Jacobson Wed, 13 Feb 2008 02:27:58 +0000 http://www.richardfrench.net/2008/02/06/ive-joined-nokia/#comment-12070 Congratulations and all the best to you with Nokia! Congratulations and all the best to you with Nokia!

]]> http://www.richardfrench.net/2007/09/25/the-future-of-music-copy-rights-or-wrongs-panel/#comment-11552 sml71288 Thu, 31 Jan 2008 06:53:16 +0000 http://www.richardfrench.net/2007/09/25/the-future-of-music-copy-rights-or-wrongs-panel/#comment-11552 when will the version of avvenu music for windows mobile be available? when will the version of avvenu music for windows mobile be available?

]]> http://www.richardfrench.net/2006/04/30/ive-joined-avvenu/#comment-10195 Avvenu » Blog Archive » I've redefined "shortly" to mean 5 months Sat, 08 Dec 2007 01:46:01 +0000 http://www.richardfrench.net/2006/04/30/ive-joined-avvenu/#comment-10195 [...] is the first paragraph of an article I posted on my personal blog when I joined Avvenu in late April. Two weeks ago I joined Avvenu, Inc. as CEO. We’ll start a [...] […] is the first paragraph of an article I posted on my personal blog when I joined Avvenu in late April. Two weeks ago I joined Avvenu, Inc. as CEO. We’ll start a […]

]]> http://www.richardfrench.net/2007/06/30/free-mp3-of-the-week/#comment-9601 Internet Yoga Journal » Yoga music free Sun, 04 Nov 2007 22:49:03 +0000 http://www.richardfrench.net/2007/06/30/free-mp3-of-the-week/#comment-9601 [...] you are solitary, yoga music free with planetary vertebras for porous elder operates is a breeze turn, repeated aware current [...] […] you are solitary, yoga music free with planetary vertebras for porous elder operates is a breeze turn, repeated aware current […]

]]> http://www.richardfrench.net/2007/10/02/lewis-hamilton-asterisk-first-wdc-as-a-rookie/#comment-9335 Richard French’s Weblog » Blog Archive » Amazing Kimi - Winning Brazilian GP and World Drivers' Championship Sun, 21 Oct 2007 18:59:18 +0000 http://www.richardfrench.net/2007/10/02/lewis-hamilton-asterisk-first-wdc-as-a-rookie/#comment-9335 [...] an exciting Formula 1 season. After the Japanese Grand Prix, two races ago, I was convinced Lewis Hamilton was going to be the first rookie to win the Formula 1 World Drivers’ Championship and that [...] […] an exciting Formula 1 season. After the Japanese Grand Prix, two races ago, I was convinced Lewis Hamilton was going to be the first rookie to win the Formula 1 World Drivers’ Championship and that […]

]]> http://www.richardfrench.net/2007/10/16/umg-new-music-service-total-music/#comment-9311 ipod » UMG new music service: Total Music Thu, 18 Oct 2007 08:22:13 +0000 http://www.richardfrench.net/2007/10/16/umg-new-music-service-total-music/#comment-9311 [...] Read the rest of this great post here [...] […] Read the rest of this great post here […]

]]> http://www.richardfrench.net/2007/10/16/umg-new-music-service-total-music/#comment-9308 music » Blog Archive » UMG new music service: Total Music Thu, 18 Oct 2007 07:37:23 +0000 http://www.richardfrench.net/2007/10/16/umg-new-music-service-total-music/#comment-9308 [...] Read the rest of this great post here [...] […] Read the rest of this great post here […]

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